The Complete Platform for Foster Care and Adoption Organizations

Getting started is easy—just request a demo and our team will reach out to schedule a personalized walkthrough of the platform. We'll discuss your organization's specific needs, answer your questions, and show you exactly how True Harbor can streamline your operations. There's no commitment required—just a conversation to see if we're the right fit.

Our intelligent matching system considers multiple factors to find the best family for each child. You specify the child's needs, preferred location, and any special requirements. True Harbor then searches your entire family database, scoring each family based on their skills, experience, proximity to a specified location, current availability, and capacity. Results are ranked so the best matches appear first, and you can see exactly why each family scored the way they did. What used to take hours of phone calls and spreadsheet searching now happens in seconds.

True Harbor is a comprehensive platform that grows with your organization. Core features include intelligent placement matching, family management with detailed profiles and contact tracking, recruitment pipeline management, powerful analytics dashboards, custom user roles with granular permissions, and configurable notification controls. You can also enable additional capabilities like community partner coordination for resource requests, mentoring ticket tracking for family support, training management, licensing compliance tracking, and secure file attachments. Each organization can choose which features to activate based on their needs.

Security is foundational to everything we do. All data is encrypted both in transit and at rest. Access is controlled through role-based permissions—including fully customizable roles that let you define exactly what each team member can see and do. Each organization's data is completely isolated—your information is never accessible to other organizations. We maintain detailed audit logs of all activity, and our infrastructure follows industry best practices for data protection and privacy compliance.

Absolutely. We know every organization operates differently, and True Harbor is designed to adapt to your workflows—not the other way around. Administrators can customize child needs lists to reflect your community's specific requirements, define service areas that match your geographic coverage, and create custom roles with granular permissions tailored to each team member's responsibilities. Staff members can configure their own notification preferences to stay informed without being overwhelmed. If you're tracking something unique to your agency, chances are True Harbor can accommodate it.

Most organizations are fully operational within 30 days. We provide hands-on onboarding support including data migration from your existing systems (spreadsheets, legacy databases, etc.), configuration to match your workflows, and training sessions for your team. Our goal is to make the transition as smooth as possible so you can start seeing benefits quickly. Many teams tell us they're more productive within the first week.

We're committed to your success. Every organization gets access to our dedicated support team who can help with questions, troubleshooting, and best practices. We actively listen to feedback and regularly release improvements based on what our users tell us they need. When you have a suggestion or run into an issue, you'll work directly with people who understand foster care and adoption and can help quickly—not a generic support queue.