Connect Families in Need with Community Partners
True Harbor's Community Requests platform creates a seamless connection between case managers and community partners. Coordinate support, track fulfillment, and ensure families get the help they need—all in one place.
Community Coordination Made Simple
True Harbor brings together the people who need help and the organizations ready to provide it. Our platform handles the coordination so you can focus on what matters most—serving your community.
Streamlined Request Management
Create and track requests for help on behalf of families with a simple, intuitive workflow. Assign urgency levels to ensure the most pressing needs are addressed first.
Automatic Partner Matching
When a request is created, eligible partners in the service area are automatically notified based on their supported item types—no manual outreach needed.
Real-Time Response Tracking
See partner responses as they come in. Partners can offer full or partial help, and staff can easily accept and assign items to the right organizations.
Easy Partner Onboarding
Partners can self-register through a simple public form, or staff can invite them directly. Get your community network up and running quickly.
Service Area Matching
Partners specify their service areas and the types of items they provide, ensuring they only see relevant requests they can actually help with.
Partner Dashboard
Partners get their own dashboard to view available requests, submit responses, and track their contributions to the community.
How It Works
A complete workflow from request creation to fulfillment
Create Requests in Minutes
Staff members can quickly create requests on behalf of families, specifying what's needed, the urgency level, and delivery preferences. The system automatically calculates when items are needed based on urgency and notifies the right partners.
- Crisis, urgent, and moderate urgency levels
- Automatic partner notifications
- Track status from open to fulfilled
Respond and Fulfill Requests
Community partners receive notifications for requests in their service area. They can review the details, indicate what they can provide (full or partial), and specify delivery options—all through a simple, streamlined interface.
- Full or partial response options
- Flexible delivery preferences
- See only relevant requests in your area
Complete Request Lifecycle
Track requests from creation through fulfillment with clear status indicators. Know exactly where each request stands—open, assigned, fulfilled, or closed—and what's still needed to help each family.
Built-in Feedback Collection
Gather feedback from both families and partners after requests are fulfilled. Use insights to continuously improve your community coordination and strengthen partner relationships.
Centralized Partner Directory
Manage all your community partners in one place. Filter by service area, item types, or status. Export data for reporting and maintain a complete record of your community network.
Smart Notification Preferences
Partners control their notification settings so they're alerted to the requests that matter most to them. Reduce noise while ensuring critical requests always reach the right people.
Ready to Strengthen Your Community Network?
Join organizations nationwide who use True Harbor to connect families in need with the community partners ready to help them.
No commitment required • Setup in under 30 days • Dedicated support team
