Support Families Throughout Their Journey
True Harbor's mentoring system helps organizations provide proactive, structured support to foster and adoptive families. Track needs, assign mentors, and ensure every family gets the attention they deserve—from first placement through their entire fostering and adoption journey.
Comprehensive Family Support
Foster and adoptive families need ongoing support to thrive. True Harbor's mentoring system ensures no family falls through the cracks, with structured workflows that keep your team organized and families engaged.
Mentoring Categories
Organize support needs by type: first placement guidance, ongoing mentoring, crisis intervention, or transition support. Each category can have its own workflow and priority level.
Staff Assignment
Assign mentoring tickets to the right team members based on expertise, availability, and workload. Balance assignments across your team to prevent burnout.
Automatic Notifications
Assigned mentors are immediately notified when new tickets are created or reassigned. Families get timely support without manual follow-up.
Priority Tracking
Ensure urgent needs are addressed first with clear priority levels and status indicators. Never miss a critical support request again.
Feedback Collection
Gather feedback from families after support interactions to continuously improve your mentoring program and identify areas for growth.
Communication History
Keep a complete record of all support interactions for continuity. Any team member can pick up where another left off with full context.
How the Mentoring System Works
A closer look at the tools that help you support families effectively
Structured Support Tickets
Create mentoring tickets to track family support needs from start to resolution. Each ticket captures the family, category, priority, and all relevant details so nothing gets lost. Assign tickets to the right team members and track progress through a clear workflow.
- Categorize by support type for better organization
- Set priority levels to address urgent needs first
- Track status from open to resolved
Keep Families Engaged
Strong family engagement leads to better outcomes and higher retention. True Harbor helps you maintain consistent communication, gather feedback, and identify families who may need additional attention before small issues become big problems.
- Automated feedback requests after interactions
- Track satisfaction trends over time
- Identify at-risk families early
Notes & Documentation
Add detailed notes to each ticket for comprehensive case records. Document phone calls, visits, and any relevant information that helps the team provide better support.
Status Management
Track tickets through clear workflow states: open, in progress, waiting, and resolved. Everyone knows exactly where each support request stands at any moment.
Mentoring Metrics
Track ticket volume, resolution times, and outcomes across your organization. Use data to optimize staffing, identify common support needs, and demonstrate program effectiveness.
Timeline View
See the complete history of support provided to each family. New team members can quickly get up to speed on a family's journey and provide informed, contextual support.
From Request to Resolution
A streamlined workflow that keeps families supported and staff organized
Create Ticket
Log a support need with category, priority, and details. The ticket is immediately visible to your team.
Assign Mentor
Assign the ticket to the right team member. They're automatically notified and can begin working immediately.
Provide Support
Work with the family to address their needs. Document all interactions and update the ticket status as you progress.
Close & Follow Up
Resolve the ticket and optionally request feedback. The complete record is preserved for future reference.
Ready to Better Support Your Families?
Join organizations nationwide who use True Harbor to provide structured, proactive support that helps foster and adoptive families thrive.
No commitment required • Setup in under 30 days • Dedicated support team
